FAQs

Have a question?
Please contact us at contact@thedecormantra.com if you can’t find what you are looking for below. 

How can I purchase your products?
You can buy our products directly from our online store. We currently do not have a physical store.

Where do you ship from?
All orders are stocked and shipped from Jacksonville, Florida.

What payment methods do you accept?
We currently accept debit/credit cards (Visa, Mastercard, Amex) and PayPal.

Is my payment secure?
Yes. Our website is as secure as possible. All transactions are processed through Shopify’s secure gateway, which uses industry-leading technology to protect your information.

Can I update my personal information?
Yes. You can update your details by logging into your account on our website.

Where are your products made?
All our products are ethically handmade in India.

How do I care for my products?
Detailed care instructions are provided on each product page and on the product label. If you have any questions, feel free to email us at contact@thedecormantra.com, and we’ll be happy to help.

Taxes and Fees – Customs, VAT, or Duties (if applicable)
Orders shipped outside the United States may be subject to customs duties or taxes, which depend on the destination country. These charges, if applicable, are the customer’s responsibility in addition to the shipping cost.

Decor Mantra cannot predict or control customs fees, as they are determined by the destination country.

Do I need to create an account?
Creating an account is optional. Having an account allows you to check out faster, save multiple shipping addresses, view order history, track orders, and create a wish list. You’ll also have the option to create an account after your first purchase by simply adding a password.

Do you ship to Europe, South America, Canada, or the UK?
We plan to start shipping to selected international locations soon. We’re currently working on getting the best and most reliable shipping options. For now, we ship internationally on a per-order basis to the above regions.

 

Please contact us with any questions and join our mailing list or follow us on Instagram for updates.